Terms of service
TERMS AND CONDITIONS OF BUSINESS – LOCKSIDE SELF STORAGE LTD
1. DEFINITIONS & INTERPRETATION In these terms and conditions, the following words and phrases shall have the meanings ascribed to them below:
“Access Hours” means the hours We permit access Unit (as displayed on Site).
“Agreement” means the Agreement between You and Us relating to service.
“Commencement Date” means the date on which You sign the Agreement.
“Deposit” means the amount specified in the Agreement.
“Due Date” means the date specified in the Agreement and the corresponding date in each period specified in the agreement or the previous business day if the Due Date falls on a Saturday, Sunday, or public holidays:
“End Date” means all Agreements are continuous unless a specific End Date is specified in the Agreement in accordance with condition 25 or 26.
“The Goods” means anything You store in the Unit at any time during the Agreement.
“Our Fees” means the amount specified in the Agreement which does not include insurance.
“Prompt Payment” means in respect of payment of each and every sum due under this Agreement, payment on the Due Date and in respect of any sum due under any other Agreement between You and Us, payment within seven days of that sum being demanded in writing.
“Site” means the premises on which the Unit is situated.
“Unit” means the storage unit specified in the Agreement of any alternative storage Unit We may specify under condition 11.
“Special Conditions” means any terms and conditions detailed in the Agreement.
“Utilities” means any electricity, gas, water Utilities utilised by You from time.
“We, Us, Our” Lockside Self Storage Limited.
“You, Your” the customer in the Agreement.
2. So long as Our Fees are paid up to date, We will allow You (but no other person).
2.1 To use the Unit for the storage of The Goods in accordance with this Agreement from the Commencement Date until the Agreement is terminated; and
2.2 To have access to the Unit at any time for the for the purpose of depositing, removing, substituting, or inspecting The Goods and Your regular inspection of the Unit for damage or unsuitability of The Goods, no access to the Unit shall be permitted for any other purposes.
3. Only You and persons authorised in writing or accompanied by You will be allowed to have access to the Unit. You are responsible for the actions of anyone that You authorise to access the Site and for anyone that You allow to accompany You onto the Site. You may withdraw any authorisation at any time, but the withdrawal will not take effect until We receive this request in writing. We may ask for proof of identity from You or any other person at any time (although we are not obliged to do so) and may refuse access to any other person (including You) who is unable to provide satisfactory proof of identity. We may refuse You access at any time if We consider in Our reasonable discretion that the safety of any person on the Site, or the security of the Unit or its contents, or other Units or their contents will be put at risk.
4. You are responsible for providing a secure padlock for the Unit and You must ensure that the Unit is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. We will not be responsible for locking any unlocked Unit or for looking after Your key. You should not leave Your key with or permit access to Your Unit to any other person other than someone who is authorised by You in writing and subject to Your control and if You do so, You do so at Your own risk.
5. You will permit Us and Our agents and contractors to enter into the Unit and if necessary, We may break the lock to gain entry: -
5.1 If We give You not less than seven days’ notice so that We may inspect the Unit or carry out repairs, maintenance and alterations to it or any other Unit or part of the Site:
5.2 At any time notifying You:
5.3 If We reasonably believe that the Unit contains any items described in Clause 8 or is being used in breach of Clause 9 or such entry is effected incidental to the exercise of Our powers pursuant to Clause 18:
5.4 For the purpose of checking whether the Unit contains any items described in Clause 8:
5.5 If We are required to do so by the Police, Fire Service, Local Authority or Court Order:
5.6 For any purpose including that in Clause 5.1 if We believe it is necessary in an emergency:
5.7 To obtain access in accordance with Clauses 11 and 18:
5.8 To prevent injury or damage to persons or property.
6. You confirm that throughout this Agreement The Goods in the Unit are Your own property or that the person who owns or has an interest in them has given You irrevocable authority to store The Goods in the Unit on the terms and conditions in this Agreement and that You act as a duly authorised agent of any such person. You will pay any costs We incur claims made against Us if this is not true.
7. We reserve the right to refuse to permit You to store Goods or require You to collect any Goods from the Unit if in Our reasonable opinion the safety of any person on the Site, or he security of the Unit or its contents, or other Units of their contents would be put at risk by the storage or contained storage of any such Goods.
8. You must not store (and You must not allow any other person to store) any of the following in the Unit at any time:
8.1 Birds, fish, animals, or any other living creature:
8.2 Firearms, explosives, weapons or ammunition:
8.3 Chemicals, radioactive materials or biological agents:
8.4 Toxic waste, asbestos or other materials of a potentially dangerous nature:
8.5 Any item which emits any fumes, smell or odour:
8.6 Any illegal substances, illegal items or Goods illegally obtained:
8.7 Any compressed gasses:
8.8 Any combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents:
8.9 Food or perishable Goods unless securely packed so that they are protected from and do not attract vermin:
9. You must not (and You must not allow any other person to):
9.1 Use the Unit or do anything on the Site of in the Unit which may be a nuisance to Us or any other Units or persons on the Site:
9.2 Use the Unit as offices or living accommodation or as a home or business address and not use the address of the Site or the Unit for receiving or sending mail:
9.3 Spray paint or do any mechanical work of any kind in the Unit or on the Site:
9.4 Attach anything to the internal or external surfaces of the Unit or the Site:
9.5 Make any alteration to the Unit:
9.6 Allow any liquid, substance, smell or odour to escape from the Unit or any noise to be audible or vibration to be felt outside of the Unit:
9.7 Cause any damage to the Unit or to any other part of the Site or its facilities or to the property of Us or any other Unit users or other persons on the Site and if You cause any damage, You must (at Our option) repair, replace or restore such damage or item or reimburse costs of making necessary repairs, replacements or make proper compensation:
9.8 Leave anything in or obstruct or block any passageway, service area or other part of the Site and You must at all times exercise courtesy to others and reasonable care for Your own safety and that of others in using these areas:
9.9 Connect or provide any Utilities or services to the Unit unless authorised in advance in writing by Us:
10. You must (and You will ensure that anyone authorised by You must):
10.1 Use reasonable care when on the Site or in the Unit and take all reasonable care in respect of the Unit, the Site and the property of Us or any other Unit users or persons on the Site:
10.2 Inform Us of any damage or defect to the Unit or Site as soon as You become aware of it:
10.3 Comply with the reasonable directions of any of Our employees, agents and contractors at the Site and any further regulations for the use, safety and security of the Unit and the Site which We may issue from time to time.
11. This Agreement shall not confer on You any right to exclusive possession of the Unit. We may at any time by giving at least fourteen (14) days written notice require You to remove The Goods from the Unit to another Unit specified by Us which shall not be smaller than the current Unit. If We do this, then:
11.1 We agree to pay Your reasonable costs of removal which have been approved in writing by Us in advance of the removal:
11.2 If You do not arrange the removal of The Goods to the alternative Unit by the date specified in Our notice, We and Our agents and contractors may enter the Unit to do so. In doing so, We and Our agents and contractors will act on Your behalf and the removal will be at Your risk (except for loss or damage caused wilfully or negligently by Us and Our agents and contractors)
11.3 If Goods are being moved to an alternative Unit, this Agreement will be varied by the substitution of the alternative Unit number buy shall otherwise continue in full force and effect and Our fees at the rate set out overleaf will continue to apply to Your use of the alternative Unit.
12. You must pay Us Our Fees for the minimum periods of storage on signature of this Agreement and thereafter must pay Our Fees on the Due Date.
13. We may alter Our Fees at any time by giving You at least Twenty (20) days’ written notice and the new Fees shall take effect on the first Due Date after this 20-day notice period. You may terminate this Agreement without charge at any time before the new Fees take effect.
14. Initial access to the Unit will not be permitted until We have received cleared funds:
14.1 In the event that any cheque or direct debit is dishonoured, We may charge You for any reasonable costs or loses incurred by Us each time the cheque or direct debit is not allowed:
14.2 If You do not pay Our fees by the Due Date then We may charge You Our reasonable costs and charges for accepting late payment:
15. All sums payable to Us under this Agreement will become due immediately upon termination of the Agreement in accordance with Clause 18 unless You have terminated this Agreement due to Our negligence.
16. Payment is to be made in advance by either credit or debit card. We do not accept cash unless authorised in writing by Lockside Self Storage Ltd:
16.1 It is Your responsibility to set up a standing order or set up direct debit with us to ensure ongoing payments are made for the duration of the rental term.
17. You may be asked to pay Us the Deposit on Your signature of this Agreement. The Deposit (where applicable) will be returned to You (without interest) after this Agreement terminates less any amount, We may in Our sole discretion deduct to cover unless:
17.1 Any breach of Clause 9.6:
17.2 Any of Our Fees which have not been paid or any unpaid removal or other charges, or:
17.3 Any other obligation to Us that You have not performed.
18. If any sum payable under this Agreement is not paid when due, then, in addition to any other rights We may have, We will be entitled to suspend Your access rights to the Unit and the Site and install a new lock on the Unit until outstanding amounts have been received by Us:
18.1 In default of payment of your debt,
18.2 we are relieved of any duty howsoever arising in respect of the goods; and
18.2.2 the goods are held solely at your risk and we shall be able to immediately exercise the lien described below.
18.3 We have a lien over the goods for your Debt until payment of Your Debt in full has been received by us in cash or, if by cheque, until the cheque has been paid by your bank and after this lien becomes exercisable by us, the following conditions shall apply.
18.4 You shall pay us fees and charges at the same rate as under this Agreement and if this Agreement has been terminated, the relevant rate at which such fees and charges will be payable by You will be the rate which was payable immediately prior to termination; and
18.5 In default of Prompt Payment of Your Debt, you authorise us;
18.5.1 to refuse You and Your agents access to the Goods, the Unit and the Site;
18.5.2 to enter the Unit and inspect and remove the Goods to another Unit or secure location;
18.5.3 to hold onto and/or ultimately dispose of some or all of the Goods.
18.6 If any sum payable under this Agreement is still outstanding One (1) month after the service of written notice from Us requiring You to pay all outstanding amounts in full, We may in Our absolute discretion:
18.7 Recover possession of the Unit and move Your Goods to the nearest alternative storage facility available for such purpose and charge You for all reasonable costs incurred by Us in moving and storing Your Goods, together with any repeated costs if We reasonably require moving Your Goods at any time afterwards:
18.8 (If We do not hear from You, having given You 14 days further notice) sell some or all of Your Goods at the best price reasonably available (and pass Good title to them) to discharge any outstanding sums due to Us and to cover the costs of the sale. If the proceeds of sale are insufficient to discharge Your outstanding sums due to Us then You will remain responsible for the balance and We may take action to recover the outstanding amounts.
19. Because the nature and type of Goods being stored by You at any time is entirely within Your discretion (subject to Clause 7 and 8), You must ensure that the Unit is suitable for the storage of The Goods that You store or intend to store in it. We cannot guarantee that any Unit allocated to You is a suitable place or means of storage for any particular Goods, We strongly advise You inspect the Unit before storing The Goods in the Unit and from time to time throughout the period of this Agreement.
20. In the event that You do not pay any Fees, The Goods are left in the Unit at Your sole risk. We exclude any liability in respect of The Goods when Our payment of Our Fees or charges are overdue and excludes anu duty of care howsoever arising.
21. Please note that We do not insure The Goods whilst they are on Site:
21.1 You confirm to Us as follows:
21.2 That prior to bringing The Goods onto the Site You have taken out adequate insurance in respect of The Goods under a policy which covers at least Normal Perils (as set out below) with a reputable insurance company and will not cause or allow that insurance cover to lapse whilst The Goods remain in the Unit:
21.3 That the insurance cover will not be for a sum which is lower than the replacement value of The Goods stored in the Unit at any time:
21.4 We do not give any advice concerning such insurance and it is for You to make Your own judgement whether such insurance is appropriate to cover The Goods and risks to them:
21.5 Normal Perils in this clause mean loss of and damage to Goods caused by Fire, lightening, explosion, earthquake, aircraft, storm, flood, bursting and/or leaking pipes, theft, riot, strike, civil commotion, malicious damage, and impact by vehicles.
21.6 We recommend that the insurance cover that You take 7out is for a sum which is at least equal to the replacement value of The Goods stored in the Unit at any time and may require You to provide evidence of such insurance cover prior to granting access to the Unit.
22. We do not exclude the responsible for physical injury to or the death of any person which is a direct result of Our negligence or wilful default of that of Our agents and/or contractors:
22.1 We will not be responsible for any loss or damage caused by Us or Our employees or agents in circumstances where there is no breach of legal duty or care owed to You by Us or by any of Our employees or agents, such loss or damage is not a reasonably foreseeable result of any such breach and any increase in loss or damage resulting from breach by You of any term of the Agreement:
22.2 If You are using the Unit in part or in whole for commercial purposes then, subject to conditions stated above, We shall not be responsible for loss of profits (whether direct or undirect), loss of business opportunity, loss of goodwill, loss of contract nor for any other economic loss (direct or indirect) arising out of a breach of this Agreement, or damage caused by Normal Perils (21.4), including as a result of negligence by Us, Our agents and or employees above the sum of £50 which We consider to be the normal excess on a standard household insurance policy whether or not that policy would cover The Goods.
22.3 In certain cases, We may not be able to allow access to the Unit or Site, carry out some of Our other obligations because of something is outside Our reasonable control. This could include any natural disaster, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, electrical power failure, act of terrorism or environmental or health emergency or hazard, or entry into any Unit including the Unit or the Site by, or arrest or seizure or confiscation of Goods by competent authorities. If this happens then We will not be responsible for so long as the event continues for failing to allow access to Your Goods. We will try to minimise any effects arising from such circumstances, buy if We have not managed to resolve the situation within three (3) weeks You will be entitled to terminate this Agreement without charge and to remove Your Goods at the earliest available opportunity.
23. You will reimburse Us for any reasonable damages, costs and expenses that incur which arise out of either:
23.1 The use of the Unit or the Site by You or:
23.2 Anyone else who You have allowed access to the Unit or the Site.
23.3 At the end of this Agreement, We will carry out a dilapidation inspection and any repairs required such as but not limited to locks, fire alarms, structural, walls and doors will be notified to You along with a charge for reasonable cost to repair.
23.4 You will not be responsible for losses We incur which arise from Our breach of this Agreement (including where Our breach has put You in breach of this Agreement).
24. Certain personal details about You will need to be collected and held by Us, both in paper and electronic form, to fulfil Our contractual obligations and responsibilities to You. This will include the sight and copying of Identification documents to verify Your details.
24.1 All records will be kept securely in line with Our Data Privacy Policy which can be found on Our website.
24.2 To request information of the personal details We hold for You, to exercise Your right to be forgotten or a correction request under GDPR You should email info@locksideselfstorage.co.uk and we will respond within 3 business days of Your request.
24.3 We will not keep personal data longer than is necessary for the purpose and purposes for which it was collected. Once personal data is no longer required, We will take all reasonable steps to destroy and erase it.
24.4 We will not contact You for any marketing purposes or pass Your details to any third-party company for marketing purposes unless We have Your specific consent.
24.5 We will not pass on Your details to any other third party other than those listed above, unless We are under a Legal or Lawful obligation to do so. EG Court orders.
25. This Agreement shall expire on the End Date or as described in Clause 1.
26. Either You or We may terminate this Agreement as follows:
26.1 By giving at least Fourteen (14) days written notice to the other ending on any Due Date and termination will take effect from that Due Date, which shall be the End Date or:
26.2 If We commit a breach of this Agreement which We do not put right within 14 days of You notifying Us, You may immediately terminate this Agreement.
26.3 If You breach this Agreement and do not put that breach right within 14 days of Us notifying You of it, then We may terminate this Agreement immediately.
26.4 Any discounts that have been given for the specified term will only be applicable if the date is reached.
26.5 Failure to provide 14 days written notice from You shall result in a minimum 7 day mandatory payment, this payment shall be automatically taken as part of the final payment.
28. On the End Date, You must remove all Goods from the Unit and leave the Unit clean and tidy and in the same condition as at the Commencement Date of this Agreement. If You do not do so, You shall pay Our reasonable costs of cleaning the Unit or disposing of any Goods or rubbish left in the Unit or on the Site. We may treat Goods remaining in the Unit after the End Date as abandoned and may dispose of them in accordance with Clause 18.
29. Where this Agreement has terminated and You have paid more of Our fees and charges that are due at the End Date, We will refund the balance to You after deduction of any payments due to Us as if the balance were a Deposit. Where any payments are still outstanding from You, You must pay Us in full before We release The Goods to You.
30. You agree to examine The Goods carefully upon removing them from the Unit and must tell Us of any loss of damage to The Goods as soon as is reasonably possible after doing so.
31. If any part of this Agreement is found to be void or unenforceable then that part of this Agreement shall be removed, but the remainder of this Agreement will continue to apply.
32. This Agreement is personal to You. You may not transfer this Agreement to any other person, firm or company and a breach of this Clause is a serious breach under Clause 26.3.
33. No one other than You or Us will have any rights under this Agreement.
34. Any dispute or claim that either You or We bring will be decided on the basis of the Laws of England and Wales by the Courts of England and Wales alone unless You request that Your local United Kingdom jurisdiction or law should apply (in which case that Other relevant United Kingdom jurisdiction and/or law shall apply).
35. This Agreement shall not create a tenancy or lease or similar Agreement.
36. Where You are two (2) or more persons Your obligations under this Agreement shall be obligations of each of You separately.
37. If You need to contact Us, please contact Us at the Address at the start of Part 1 of this Agreement. We will also contact You at the Address You have given in Part 1 of this Agreement unless You let Us know in writing of a different Address.